Technical Support

We provide remote and in-person support and all requests are tracked in our ticketing system. To place a request for support:

Email us at [email protected]
Call us at 202-994-0123
Visit the SEAS Computing Facility Service Desk in Tompkins 401 during our operating hours.

All requests require that you provide a SEAS asset tag. The asset tag is blue and white, includes SEAS and five numbers and is included on all SEAS equipment. The tag will help technicians identify the type of equipment, operating system and warranty status, and verify the location and applications installed on it, if relevant.

If you're familiar with Linux, follow the commands to access your home directory through the SEAS Computing Facility shell server or through ssh/sftp/scp tools. You can also use shell to run programs remotely.

Folder with GW monogram

GW Box is the university's enterprise file sharing service for online cloud storage and collaboration and is free for GW faculty, staff and students. Login to begin access GW Box's cloud storage.

Computer with open lock

For security, all devices connected to the wired network must be registered.

GW Graphic for Server Hosting

The SEAS Computing Facility manages a server room in the Science and Engineering Hall available for research faculty. For access and hosting please contact us.

GW Graphic for Equipment Loans

We have a variety of computers faculty and staff can borrow for business travel, special events, or emergency use. Students can check out desktops and laptops for a semester based on availability.

GW Graphic for 3D Printing

The SEAS Computing manages 3D printers available for students to use for projects and as part of their curriculum.

GW Graphic of Purchasing Equipment

The SEAS Computing Facility provides procurement services for faculty and staff for software and computing equipment.

GW Graphic of Webex Collaboration Program

All members of the GW community have access to WebEx Collaboration services that include video conferences, content sharing, and session recordings.

GW Graphic of Wireless and VPN Access

The university GWireless and Eduroam wireless services are available throughout the SEAS Computing Facility and we support Virtual Private Network (VPN) services for use of SEAS resources remotely. More information can be found on the Division of IT website.

GW Graphic of SSL Access

In partnership with the Division of IT, SEAS CF offers 2048 bit SSL certificates free of charge to SEAS staff and faculty.

GW Graphic of Hardware Repair and Support

We can help you with hardware repairs for servers, laptops and desktops. We perform repairs in Tompkins Hall and will coordinate with the vendor if the component is covered under warranty.