We provide remote and in-person support and all requests are tracked in our ticketing system. To place a request for support:
- Email us at email@example.com
- Call us at 202-994-0123
- Visit the SEAS Computing Facility Service Desk in Tompkins 401 during our operating hours.
All requests require that you provide a SEAS asset tag. The asset tag is blue and white, includes SEAS and five numbers and is included on all SEAS equipment. The tag will help technicians identify the type of equipment, operating system and warranty status, and verify the location and applications installed on it, if relevant.
If you're familiar with Linux, follow the commands to access your home directory through the SEAS Computing Facility shell server or through ssh/sftp/scp tools. You can also use shell to run programs remotely.
Wireless and VPN Access
SSL Certificates through InCommon
In partnership with the Division of IT, SEAS CF offers 2048 bit SSL certificates free of charge to SEAS staff and faculty. For more information, please contact us.
We can help you with hardware repairs for servers, laptops and desktops. We perform repairs in Tompkins Hall and will coordinate with the vendor if the component is covered under warranty.