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Technical Support

We provide remote and in-person support and all requests are tracked in our ticketing system. To place a request for support:

  • Email us at [email protected]
  • Call us at 202-994-0123
  • Visit the SEAS Computing Facility Service Desk in Tompkins 401 during our operating hours.

All requests require that you provide a SEAS asset tag. The asset tag is blue and white, includes SEAS and five numbers and is included on all SEAS equipment. The tag will help technicians identify the type of equipment, operating system and warranty status, and verify the location and applications installed on it, if relevant.

 

 

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Shell

If you're familiar with Linux, follow the commands to access your home directory through the SEAS Computing Facility shell server or through ssh/sftp/scp tools. You can also use shell to run programs remotely.

 

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File Storage

GW Box is the university's enterprise file sharing service for online cloud storage and collaboration and is free for GW faculty, staff and students. Login to begin access GW Box's cloud storage. 

 

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DHCP Request

For security, all devices connected to the wired network must be registered.  

 

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Server Hosting

The SEAS Computing Facility manages a server room in the Science and Engineering Hall available for research faculty. For access and hosting please contact us.

 

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Equipment Loans

We have a variety of computers faculty and staff can borrow for business travel, special events, or emergency use. Students can check out desktops and laptops for a semester based on availability. 

 

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3D Printers

The SEAS Computing manages 3D printers available for students to use for projects and as part of their curriculum.

 

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Purchasing Equipment

The SEAS Computing Facility provides procurement services for faculty and staff for software and computing equipment.

 

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WebEx Collaboration Services

All members of the GW community have access to WebEx Collaboration services that include video conferences, content sharing, and session recordings.

 

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Wireless and VPN Access

The university GWireless and Eduroam wireless services are available throughout the SEAS Computing Facility and we support Virtual Private Network (VPN) services for use of SEAS resources remotely.  More information can be found on the Division of IT website.

 

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Hardware Repair

We can help you with hardware repairs for servers, laptops and desktops. We perform repairs in Tompkins Hall and will coordinate with the vendor if the component is covered under warranty.