Technical Support

Technical Support

We provide remote and in-person support and all requests are tracked in our ticketing system. To place a request for support:

  • Email us at support@ticket.seas.gwu.edu
  • Call us at 202-994-0123
  • Visit the SEAS Computing Facility Service Desk in Tompkins 401 during our operating hours.

All requests require that you provide a SEAS asset tag. The asset tag is blue and white, includes SEAS and five numbers and is included on all SEAS equipment. The tag will help technicians identify the type of equipment, operating system and warranty status, and verify the location and applications installed on it, if relevant.

Shell

If you're familiar with Linux, follow the commands to access your home directory through the SEAS Computing Facility shell server or through ssh/sftp/scp tools. You can also use shell to run programs remotely.

File Storage

If you need to restore files, review the instructions for the system you're using. If you need more storage for your home directory, please contact us to increase your quota.

Wireless and VPN Access

If you're having issues with connectivity, check your wireless and VPN access. If you're still having issues, contact us for support. 

SSL Certificates through InCommon

In partnership with the Division of IT, SEAS CF offers 2048 bit SSL certificates free of charge to SEAS staff and faculty. For more information, please contact us.

Hardware Repair

We can help you with hardware repairs for servers, laptops and desktops. We perform repairs in Tompkins Hall and will coordinate with the vendor if the component is covered under warranty.

Software Licenses

If you have issues accessing one of our software licenses or have questions about them, please contact us.