We provide remote and in-person support and all requests are tracked in our ticketing system. To place a request for support:
All requests require that you provide a SEAS asset tag. The asset tag is blue and white, includes SEAS and five numbers and is included on all SEAS equipment. The tag will help technicians identify the type of equipment, operating system and warranty status, and verify the location and applications installed on it, if relevant.
If you're familiar with Linux, follow the commands to access your home directory through the SEAS Computing Facility shell server or through ssh/sftp/scp tools. You can also use shell to run programs remotely.
For security, all devices connected to the wired network must be registered.
The SEAS Computing Facility manages a server room in the Science and Engineering Hall available for research faculty. For access and hosting please contact us.
We have a variety of computers faculty and staff can borrow for business travel, special events, or emergency use. Students can check out desktops and laptops for a semester based on availability.
The SEAS Computing manages 3D printers available for students to use for projects and as part of their curriculum.
The SEAS Computing Facility provides procurement services for faculty and staff for software and computing equipment.
All members of the GW community have access to WebEx Collaboration services that include video conferences, content sharing, and session recordings.
The university GWireless and Eduroam wireless services are available throughout the SEAS Computing Facility and we support Virtual Private Network (VPN) services for use of SEAS resources remotely. More information can be found on the Division of IT website.
In partnership with the Division of IT, SEAS CF offers 2048 bit SSL certificates free of charge to SEAS staff and faculty.
We can help you with hardware repairs for servers, laptops and desktops. We perform repairs in Tompkins Hall and will coordinate with the vendor if the component is covered under warranty.